Blog | All Covered

A Legal Admin's Guide to Managed IT Services

Written by All Covered | Aug 22, 2024 5:47:53 PM

As legal practices contend with increasingly complex IT needs, it’s more important than ever to ensure efficiency and security. Managed IT services provide organizations with specialized expertise, proactive maintenance, and robust cybersecurity measures so you can manage your workflow without worrying about technology risks.

Explore how managed IT services can enhance day-to-day operations and support long-term business stability.

Benefits of Managed IT Services for Your Legal Operations

Managed IT services—or managed service providers (MSPs)—provide value by offering expert support that maximizes uptime, enhances cybersecurity, and ensures an efficient IT infrastructure for your legal firm. Scale your solutions on your terms while you:

Focus on the business, not IT.

Ever find yourself—or your team—preoccupied by malfunctioning systems, tedious tasks, or security vulnerabilities? This stifles business progress! Managed IT services free up your staff to focus on higher-value business tasks and revenue-generating activities. 

Improve efficiency and productivity.

Could you train your existing staff on the nuances of cybersecurity and your overall tech stack? Maybe, but this could be a massive lift that cuts into your operations. Managed IT services ensure your protection and improve productivity by offering expertise, resources, and significant economies of scale at a lower cost compared to in-house IT. 

The right partner can deliver better, faster, and cheaper tech solutions, using best practices to support your needs and efficiency. Not only are they trained to plan for, implement, and maintain solutions, but MSPs such as All Covered also partner with the tools legal firms use every day, helping you source software. With a pro at the helm of your IT operations, you can rest assured that all systems will be interoperable and collaborative.

Balance costs with expertise.

How about a dedicated in-house IT team? Some legal firms go this route, unaware of their support needs or simply assuming an outsourced partner is out of their price range. But we have a secret: Managed IT services are actually more cost-effective. Between recruiting, training, and benefits—and the fact that legal organizations often don’t need full-time support—outsourced partners balance costs with expertise. 

By going the outsourced route, your firm can obtain support within a set budget. Managed IT services offer affordable expertise, including the workforce to support security and daily IT needs.

Obtain on-demand support.

Technology may misbehave unexpectedly—such as the 2024 CrowdStrike outage—or your law firm could fall victim to data breaches and similar threats. Getting your team to step up, whether it’s during business hours or over the weekend, is an unfair burden that also takes away from business functions. 

Managed IT services have the flexibility to support you on demand as part of your contracted services, offering admin support and emergency solutions—all within your set budget. Look for an MSP with deep legal industry expertise and training in legal infrastructure and applications—such as All Covered—that can solve the root cause of IT problems quickly and avoid lost productivity. Some MSPs can even connect you with dedicated vendor reps for software support in a pinch.

Mitigate downtime.

Every minute of disruption can cause financial and opportunity costs.

 

By outsourcing IT to professionals who understand and implement industry best practices, law firms can benefit from the same high standards that even the largest corporations rely on to minimize downtime.

Ensure a rapid response in case of a data breach and reduce your risk of prolonged downtime. Managed IT services are tailored for you, offering scalable solutions that include built-in redundancy and access to a best-in-class security operations center.

Choosing a Managed IT Service Provider

While MSPs often offer similar services, no two are the same. Your service requirements and budget and their experience supporting the legal industry all inform your decision. As you weigh your options, consider what matters most.

Assess your IT needs.

Before your firm goes all in on managed IT services, take the time to pinpoint your goals and challenges from all angles. Do you need a pro to handle your daily tech stack, robust support to secure your infrastructure, or both? MSP support can improve operations and elevate your cybersecurity posture all in one.

Consider differentiators between providers.

What makes one MSP a better choice than all the rest? The extra “oomph” or differentiators it offers that align with your firm’s needs. 

A few factors to help you choose an MSP

  • Service flexibility to customize your solutions over time and adjust support for data security, system accessibility, IT governance, and even workflow automation
  • Cybersecurity support that’s both defensive and offensive, ranging from email security to penetration testing and data protection
  • Cost structures that work for your budget and usage needs, including per-device, per-user, and tiered pricing

All Covered’s Managed IT Services

Don’t get distracted by your technology. All Covered managed IT services help to manage and maintain critical IT systems, with critical experience satisfying legal industry requirements and technical needs. Our pros can help your firm with IT strategy, 24/7 help desk support, on-site emergency response, and more.

Power up your cybersecurity.

Our true bread and butter? Providing winning cybersecurity solutions—whether you need IT compliance support to adhere to legal industry regulations, vulnerability management to monitor your systems continuously, or even penetration testing to identify security gaps and mitigate risks.

Make All Covered Your MSP of Choice

Stop getting sidetracked by technology inefficiencies and vulnerabilities. Managed IT services enable your team to use their bandwidth to support your firm’s growth and its clientele without compromising progress or your budget. 

All Covered has a long-standing track record of successfully backing law firms and legal entities, whether it’s managing the tech stack, implementing cybersecurity safeguards, or both. Curious about our approach? Reach out today for an up-close view of how we support organizations like yours and plan your goals with our expert team.