| |
|
| Enterprise-quality
solutions adapted to unique needs
of small businesses and organizations |
|
Narrowly
defined, reactive, break-fix solutions |
|
Narrowly defined, reactive, break-fix solutions |
| Focused
on proactive management/optimized performance. Serving 20 metropolitan areas in 50 cities. |
|
Usually,
firm consists of one or small number
of technicians. Years in business vary, often in business for a short time. Only serves local area in a single region. |
|
Focused only on internal IT, often lack broader technology perspective; serves internal IT only |
| In business for 10 years with more than 5,000 clients. We have the commitment and resources to building a great, lasting company. Hundreds
of consultants. |
|
Companies often short-lived; many
providers moonlight |
|
Experience varies, often not qualified IT professionals. Usually consists of one or small number of technicians. Often wants to focus on core business rather than IT management |
| |
|
| Thousands
of clients across all major industries |
|
Most only have a
few clients |
|
Internal clients only |
| Extensive
knowledgebase |
|
Limited
knowledgebase |
|
Limited
knowledgebase |
| Integrated
management system for ensuring quality
services delivery |
|
No
or limited management system for ensuring
quality services delivery |
|
No
or limited management system for
ensuring quality services delivery |
| Best
practices for planning, assessments,
security, email/spam management, ongoing
support, and projects and managing
multi-location clients |
|
Usually,
no formal best practices for various
services |
|
Often
no formal best practices for various
services. When applicable, usually no best practices in place. Infrequent or no management, consultative, or technical training programs. |
| Ongoing
management, consultative, and technical
training. Supported by hundreds of industry-certified consultants. Support calls always answered by real person not an answering machine. |
|
Infrequent
or no management consultative and
technical training programs. Few, if any, are industry-certified consultants. Only pager or answering machine support for out of normal business hours. |
|
Few are industry certified and don't provide 24-hour coverage with service gaps during personnels' vacation time. |
| Multi-vendor
expertise and experience |
|
Limited
multi-vendor expertise and experience |
|
Limited
multi-vendor expertise and experience |
| |
|
| Strategic
approach based on clients' business
objectives and needs |
|
Break-fix
approach based on latest crisis |
|
Break-fix
approach based on latest crisis |
| Addresses
short-term needs in the context of
a long-term plan |
|
Address
short-term needs only. |
|
Address
short-term needs only |
| Preferred
vendor relationships yield favorable
prices for clients |
|
Biased
technology recommendations |
|
Lack comprehensive understanding of available technology choices and costs |
| Quarterly/monthly reporting |
|
Limited reporting capabilities |
|
Limited reporting capabilities |
